Your team – receptionist -nurse
– other dentists – all giving the same message.
Payment plans. Don’t bankrupt your patient- build a relationship. Spend time getting to know your pt- be truly interested in who they are, their family.
Crowns crowns crowns – not really. Your goal is to build long term relationships , trust, people who want to refer you to their friends actively because you listened , addressed their problem, gave them options, solved it efficiently providing the treatment option which was best for them and their circumstance, were upfront about fees, looked them in the eye.
Eye contact, Pitch, tonality are all so important.