People skills Your nurse – what happens when you leave the room and what role your nurse needs to play. Your receptionist– what happens when you leave the patient at…

When to close the deal. The indecisive patient. Red flags – when passing on treatment may be the best option – new dentures, new anterior aesthetic work with unrealistic expectations-…

Your team – receptionist -nurse – other dentists – all giving the same message. Payment plans. Don’t bankrupt your patient- build a relationship. Spend time getting to know your pt-…

Be prepared to do a weekend callout- the example of the Sunday callout which netted me over $20k worth of work. Offer a late night and Saturday morning, but value…

Common things commonly occur. Don’t be afraid to go for the home run – if they need lots of work and you have the vision, then spell it out for…